Strategic Account Manager,
“We’re empowered to ask ourselves what direction we want to go in. If there is training we need, we just need to ask for it. ”
Nia joined Jumio as a Strategic Account Manager in May 2020.
Q: What does your role involve?

I’m a Strategic Account Manager which means I’m looking after our clients, specifically those in the gaming and crypto space. I give them best practices, let them know about what’s going on in the world of fraud and how to best use our products.

Q: What was Jumio’s selling point for you? What made you say “I wanna work there!”?

I joined in May 2020 and have worked in the tech space before, focusing on KYC. I really wanted to get into the fraud prevention space and Jumio was a no-brainer. I didn’t know much about the culture but checked out reviews and was quickly even more convinced that it would be a good choice and it was.

Q: How does your work environment differ from other companies you’ve worked for in the past?

I have often been the only woman, or the youngest, or the youngest black woman, in a team which has been tough at times in previous roles. But here I genuinely love working with everyone and the culture. My manager, Sam, is very supportive. I’d gone on maternity leave and he and the team made sure I was still able to hit targets. I’ve never worked in a company like that before where there is friendly competition. My voice is always heard and appreciated.

Q: What are the most interesting / fun bits of the role?

I love learning about fraud on a daily basis. We hear and learn constantly about our products and features. Specifically the gaming clients I work with are super fun.

Q: What do most people get wrong / misunderstand / not appreciate about the role?

The role has a sales element to it. It’s difficult not to become too salesy and still manage the relationship. I often try to explain to clients that I’m not out for hitting sales targets but really for the maintenance and continued growth of the relationship.

Q: What’s the secret to being good at your job?

It’s not the same for everybody, I think. I come from a challenger sales approach. It’s a cross between being the relationship builder and challenging your customers beliefs and notions.

Q: What didn’t you expect about the role / what surprised you most?

I’ve worked in this capacity for a long time so there are few surprises about the role. I was surprised though by the level of collaboration in the company. I met the CEO, Robert, in my first week, and I was happy he took the time to actually get to know me a bit better. I can also reach out to everyone when I need help — there are no superiority or hierarchy complexes.

Q: How have you been able to progress your career or learn new things at Jumio?

The business is always trying to get us to step out of our comfort zone. You can always reach out to the product team and understand more about specific products. We’re empowered to ask ourselves what direction we want to go in. If there is training we need, we just need to ask for it.

Q: What would you say to potential employees wanting to work at Jumio? What qualities should they have?

Be interested in what we do and in the space you work in because the customer can read through you. In the account management team you need to be up to date about what’s going in the space. You also need to be open to giving and getting constructive criticism.

Q: Can you tell us something not a lot of people know about you or the job you do?

I have three children and balancing that together with my job is my superpower. People often think it’s a male-dominated area but it doesn’t need to be.