Solutions Engineer,
Palo Alto
“There is rarely a typical day at Jumio – it varies from hour to hour on different engagements. ”
Johnny started at Jumio as Solutions Engineer in August 2018 in the Palo Alto office.
Q: What do you do at Jumio and what does that involve?

A: Solutions Engineer – at Jumio, my role encompasses both pre and post sales. In the PreSales function, I work with the AE team to provide technical consultation to prospective customers during sales calls and demos. Another large part of PreSales is working on RFPs, RFIs and POCs.

On the PostSales front, I am the main point of contact for recently signed contracts/customers. My role in this capacity is to onboard and integrate Jumio’s solutions into our customers’ existing technology stack to go live.

Q: What was Jumio’s selling point for you – What made you say “I wanna work there!”?

A: The big selling point was that Jumio’s product was so interesting to me – Jumio’s ID Verification platform has multiple use cases into a variety of different vertical markets. In the SE role at Jumio, it has afforded me the opportunity to work in both the pre and post sales capacity.

Q: How does your work environment differ from other companies you’ve worked for in the past?

A: The SE role at Jumio has given me the opportunity to become more resourceful. Jumio is a collaborative environment – I get to work with various organizations across the company providing my input – and receiving input as well.

Q: What are the most interesting bits of the role?

A: There is rarely a typical day at Jumio – it varies from hour to hour on different engagements.

From consulting with a CEO or CTO at a startup, working with developers at large enterprise customers – paving the way on how Jumio’s solution will integrate into their infrastructure, to debugging issues with a recently signed customer. Throughout the day, I get to lend my strategic input – it’s incredibly rewarding.

Q: What do most people get wrong about the role?

A: A lot of people think an SE is a technical resource, which is true, but not representative of the full scope of the role that we play. My role is strategic – I’m a salesperson in engineering clothing – I work tirelessly and collaboratively with sales (be that an Account Executive or Account Manager) during different stages of the sales cycle and post sales cycle on various business results.

Q: What’s the secret to being good at your job?

A: A lot of SEs have foundational technical backgrounds in common – The differentiating factor at Jumio is having exceptionally strong organizational and communications skills – being on top of this has enabled me to excel at Jumio.

Q: What didn’t you expect about the role?

A: The energy and pace – and just how much value an SE can contribute – I truly didn’t realize how much visibility and impact my role had in the big picture.

Q: How have you been able to progress your career or learn new things at Jumio?

A: Working under our Director of Solutions Engineering has afforded me tremendous growth. As previously mentioned, I get to be involved in both Pre and Post sales. Working with various companies (both big and small) has given me the opportunity to grow my career at Jumio.

Q: What would you say to potential employees wanting to work at Jumio? What qualities should they have?

A: Jumio is a fantastic place to work – especially for people who like a small, startup environment, but working with a fairly mature product and solution set. Qualities that will enable a future Jumio to succeed will be a curious mindset, determination, tenacity, resourcefulness and strong communication.

Q: Can you tell us something not a lot of people know about you or the job you do?

A: My role as a Solution Engineer has given me the opportunity to be a vital contributor in driving revenue for the company. And of equal importance, I also get the opportunity to actively retrieve feedback from customers along the way and share this with our product and engineering teams to better improve Jumio’s offerings for different use cases.