Jenn

Director of Account Management, North America,
Palo Alto
“From the first person I talked to and everyone in the interview loop, there was a sense that they were doing something special at Jumio. ”
Jenn joined Jumio in June 2021 as the director of account management for North America.
Q: What does your role involve?

My team is responsible for every customer once they have signed a contract. We own the relationship, manage renewals, upsells, cross-sells, and are the main point of contact for our clients. We have lots of existing customers and they account for a large portion of Jumio’s business.

Q: What was Jumio’s selling point for you? What made you say “I wanna work there!”?

For me it was (and still is) the people. From the first person I talked to and everyone in the interview loop, there was a sense that they were doing something special at Jumio. I had a gut feeling after talking to my now-boss Ryan for 30 minutes that this was a place where I could make a difference and have an impact. I am not disappointed.

Q: Before Jumio, did you have similar experiences at previous companies or was this fairly new to you when you started?

I have been managing sales and account management teams for more than 12 years so this role was not new but the industry was.

Q: How does your work environment differ from other companies you’ve worked for in the past?

I tell everyone that this is the nicest place I have ever worked and it has made me a nicer person. At Jumio you feel like you are doing good in the world and that everyone at Jumio is there to help support you and make you successful. People are happy, positive and excited to come to work every day.

Q: What are the most interesting / fun bits of the role?

I love that I get to work with all different companies – there is a wide range of customers and sometimes it is really cool to realize how they use Jumio. We have large social media companies, huge crypto exchanges, sharing economies, airlines, really big names you have heard of and may even use everyday.

Q: What’s the best thing you’ve done since joining Jumio?

So many things — implementing new processes that help us scale and make my team’s job easier, meeting so many wonderful people and learning the industry and all the really good work Jumio does keeping people safe and fraudsters at bay.

Q. What’s the secret to being good at your job?

Two things: Listening to my team members and listening to customers, and positive attitude — it will get you through everything.

Q: What didn’t you expect about the role / what surprised you most?

What surprised me most is how much interaction we have with the executive leadership team.

Q: How do you know when things are going really well?

Things are going well when my calendar frees up and I can work on projects and all my calls are with happy clients.

Q: What challenges did you face and what did you learn from that?

Learning a new industry — the people involved, the issues, solutions — really starting from scratch. But I found that by asking a lot of questions and listening to the customers and team members I was able to catch on quickly and continue to develop my knowledge of the identity proofing and AML space.

Q: How have you been able to progress your career or learn new things at Jumio?

Learning a new industry is exciting. I spent 15 years in the travel technology industry so coming to Jumio I had to learn a lot and quickly — identity verification and AML was all new to me. I am also working with a different team here — I managed a lot of the same people for many years and it is refreshing to get a chance to help others grow and exceed expectations.

Q: What would you say to potential employees wanting to work at Jumio? What qualities should they have?

Have a positive Outlook, the drive to want to work hard and succeed, the ability to adapt as the role and Jumio change, and the urge to jump in and help — we are a team here and we often take on projects and help others to make Jumio a better company.

Q. Can you tell us something not a lot of people know about you or the job you do?

Something that a lot of people don’t know about me is that I had a job in college at the Shoe Horn selling shoes. It was the start of my sales career and where I fell in love with sales. I learned so much about working with a variety of customers, everyone from college students to Ben Cohen of Ben & Jerry’s.