Q: What does your role involve?
I manage a portfolio of enterprise clients specifically in the EMEA region. I make sure our clients derive maximum value from our products through constant communication. As account managers we’re at the forefront, understanding our clients’ objectives and goals and we work on sharing best practices with them. There’s also a large commercial element. We look for opportunities to upsell or cross-sell where it makes sense and ultimately ensure we maintain our relationships in the long term.
Q: What was Jumio’s selling point for you? What made you say “I wanna work there!”?
There were many things: It was the people I met during the interview process on one hand and the product stood out to me as a great opportunity on the other. I had a great interview experience with Sam, who’s now my manager, and he shared a great vision which quickly convinced me.
Q: Before Jumio, did you have similar experiences at previous companies or was this fairly new to you when you started?
I had previously worked in an account management role for a large public company within the compliance sector. There was some overlap in terms of organizations and the personas I was dealing with. Jumio however is far more agile. Here, you’re not just another cog in a wheel.
Q: What do most people get wrong / misunderstand / not appreciate about the role?
The role can be quite intense. There is lots of prioritizing and managing expectations internally and externally. Sometimes you have to push back and you need to be mindful of how that can affect a relationship you’ve been trying to build and maintain with a client.
Q: What’s the secret to being good at your job?
Work ethic. You have to really want to succeed. You need determination and that “grab the bull by the horns” mentality. You also need to be a team player as it’s a very collaborative environment and everyone is here to succeed together.
Q: What didn’t you expect about the role / what surprised you most?
When I was looking for a new position, I wanted to come in somewhere and immediately be able to develop myself and have more autonomy. This was a big point for me looking for a new position and I’m glad that I found it at Jumio — there are no stupid questions or daft ideas. The infrastructure we have in place makes change possible.
Q: How have you been able to progress your career or learn new things at Jumio?
There is always time to learn something new and we’re encouraged to do that by management. For me personally, I have been given the opportunity to work on larger, more interesting accounts. I’m also starting to take on more responsibility in the Middle East region which is great since I’m really interested in seeing this region evolve with us.
Q: What would you say to potential employees wanting to work at Jumio? What qualities should they have?
I’d say it’s the “work hard, play hard” cliché. As I mentioned before, you need to be willing to put in the hard work and you will really see the benefits. Tenacity is super important as is motivation to do the job well. The collaborative nature is paramount so you need to have that mindset and it makes for a really fun place to work!
Q: Can you tell us something not a lot of people know about you or the job you do?
I’m a keen traveler. I’ve visited over 50 countries across Asia, South and Central America, and more. I really enjoy that and getting to do a lot of business trips to these countries is a great benefit.