Q: What do you do at Jumio and what does your role involve?
I’m a Mobile DX Engineer — the “DX” stands for Developer Experience which you could compare to User Experience. The main users and customers are developers from other companies. We make sure they have a good experience integrating the Jumio SDK.
Q: How long have you been at Jumio?
I started in February 2020 in Linz as a part-time employee, then ramped up to full-time a few months later but initially I joined as an intern. I needed an internship of 3 months to finish my degree and I’m glad I was able to stay on as I didn’t have too much experience in the field but I was super interested in the beginning and once I realized what it was all about I was hooked.
Q: What are the most interesting / fun bits of the role?
I do a lot of Incident and Problem Management (IPM) handling for mobile and I like the investigation part of it. If customers experience issues, I find out what’s going on and what needs to be fixed. Generally, I enjoy the multi-cultural environment I work in, not only nationalities but also different squads and technical backgrounds.
Q: What do most people get wrong / misunderstand / not appreciate about the role?
Most people outside of my team and outside of Jumio in general don’t actually know what my title means and what I do. It would be great if there was more awareness of what we do. You have to take the product and make the implementation as easy as possible and that is a super important aspect.
Q. What’s the secret to being good at your job?
You have to like communicating and connecting with people inside and outside of your team. You have to be curious, especially communicating with customers. Never assume everybody is on the same page. Miscommunication is the most common issue I run into.
Q: What didn’t you expect about the role / what surprised you most?
When I started out I didn’t know how exciting it would be. There’s always something new and you come to expect the unexpected (even if that sounds cheesy). I was able to take on more responsibilities as I grew into the role and that was a really nice surprise.
Q: What challenges did you face and what did you learn from that?
There were many challenges for me. When I started I re-wrote the mobile guide and aligned the iOS and Android part. I’d never done that before, organizing and grouping information in a way that is helpful to people that aren’t familiar with the subject. It was a really cool project. There was also the mobile configuration tool which helps the customer devs to figure out which frameworks to include in the application. I grew a lot through these challenges.
Q: What would you say to potential employees wanting to work at Jumio? What qualities should they have?
They should like to work in a team. The team spirit is very strong at Jumio and there are lots of opportunities to learn if you go in with your eyes open.
Q: Can you tell us something not a lot of people know about you or the job you do?
I did a German language degree before and almost finished but then decided to do a 180 and start at Hagenberg to study mobile computing. It’s never too late.