Q: What do you do at Jumio?
I am a pre-sales engineer team lead for the LATAM region and my main role is to support colleagues and customers with the technical aspects of the pre-sales process. I facilitate the understanding of our products by our customers and their technical team. Essentially, I help them to understand how our product solves their business needs.
Q: What does that involve?
My role allows new contracts to be signed as the customer knows that this is the right solution for their needs and can be implemented successfully with their current resources. There’s lots of talking to customers and internal teams, running demos and answering technical queries.
Q: What was Jumio’s selling point for you? What made you say “I wanna work there!”?
Jumio is a world leader in KYC technology. This was clear from the research I conducted and what I learned during the interview process.
In my previous position I was not as commercial as I am now. I was only dealing with internal clients and I always wanted to try a more commercial, customer-facing role so when I had the opportunity to talk to clients with Jumio I jumped at the chance.
Q: Before Jumio, did you have similar experiences at previous companies or was this fairly new to you when you started?
Talking about the work environment, it is spectacular because of the whole culture. The biggest difference is that I now talk to clients, which I like because I get to know a lot of new companies and I know where Latin America is going in terms of technology.
Q: How does your work environment differ from other companies you’ve worked for in the past?
The main difference is the freedom they give you as a worker. You can be more responsible for yourself as the team trusts that you will achieve your goals.
I like that we have different environments to entertain ourselves, like the chill-out area, where we can talk to colleagues and collaborate. Now we do this virtually due to the pandemic and I think it has been excellent because even though we have to work at home they have not just limited themselves to work but have helped us to set up our workspace.
Q: What are the most interesting / fun bits of the role?
The most interesting thing is that every time a new customer proposes a problem, that is solved with our solution and had not been proposed previously. We are pioneers in solutions that had not been given to the client before.
Q: What’s the best thing you’ve done since joining Jumio?
The integration of RappiPay, I think, is the best thing I have done so far. I learned a lot and we have improved as a company.
Q: What do most people get wrong / misunderstand / not appreciate about the role?
I think they appreciate everything, because lots of people are interested in pre-sales. Something that not everyone understands is that we have to do a lot of technical things and get involved in customer support so while I’m more pre-sales we do also get involved in more technical and post-sales activities.
Q. What’s the secret to being good at your job?
Understanding the client’s needs, that’s the basics. In the meetings I try to understand what the client wants, and I clarify the points according to the needs if we have the solution or not.
Q: What surprised you most about the role?
The level of support we provide to our customers is not limited to pre-sales or integration support.
Q: How have you been able to progress your career or learn new things at Jumio?
Based on the client’s needs, this drives me to investigate and learn new things myself in order to find the best solution, this has helped me to grow.
Q: What would you say to potential employees wanting to work at Jumio? What qualities should they have?
At Jumio we are literally a company in constant evolution. We are prepared to have many changes for the benefit of the customers and company. That makes it a fast-moving company — we have to be constantly updated, and always active.